Canada Border Services Agency (CBSA)

November 21, 2018

Canada Border Services Agency (CBSA) is currently experiencing a systems delay.

Who is this affecting? Every shipment entering Canada regardless of the customs broker.

What does this mean? Please be aware that CBSA can accept shipments entry requests into Canada at this time however, CBSA's system is delayed in sending us back the outbound messages.

When will my shipment be cleared for entry? It is unknown when CBSA systems are expected to resume normal operation; however, we are working on your behalf to obtain this information from CBSA.

What do I need to do? Please ensure we have received your shipment documentation by entering your Cargo, BACF or PARS number into the PARS Lookup above to learn the most up-to-date status. To receive a text message the moment your shipment is accepted for entry, enter a desired phone number or email address in the Receive Notifications at: field. If you require assistance enabling this feature, please note we are available 24/7 to help you.

Pacific Customs Brokers will continue to communicate with CBSA on their system's delay and update this notification as new information emerges. Once optimal processing times resume, this message will no longer appear on our website.