Canada Border Services Agency (CBSA)

November 16, 2019

Canada Border Services Agency (CBSA)) will experience a temporary sytems maintenance Saturday, November 16 at 11:45PM - Sunday, November 17 at 2:45AM.

Who will this affect? Shipments that require a Document Image File (DIF) upload regardless of the customs broker.

What does this mean? CBSA cannot process certain files during this maintenance.

When will my shipment be cleared for entry? CBSA will resume operation and shipments will clear at the end of this maintenance.

What do I need to do? Importers and carriers should be aware that although the entry submitted by the customs broker may be in received status, we will not receive accept messages until the maintenance is completed. Ensure you check the status prior to arriving at the port of crossing.

Pacific Customs Brokers will continue to communicate with CBSA on its system's outage and update this notification as new information emerges. Once operational, this message will no longer appear on our website.