Canada Border Services Agency (CBSA)

February 14, 2020

Canada Border Services Agency (CBSA) is currently experiencing a systems outage.

Who is this affecting? Every shipment entering Canada regardless of the customs broker.

What does this mean? Please be aware that CBSA currently experiencing a partial outage for clients that submit Integrated Document Image (IID).  During this outage, the CBSA is unable to process all incoming IID messages or send outbound messages such as acknowledgments, reject messages and notices.

When will my shipment be cleared for entry? It is unknown when CBSA systems are expected to resume operation; however, we are working on your behalf to obtain this information from CBSA.

What do I need to do? Please ensure we have received your shipment documentation by entering your Cargo, BACF or PARS number into the PARS Lookup above to learn the most up-to-date status. To receive a text message the moment your shipment is accepted for entry, enter a desired phone number or email address in the Receive Notifications at: field. If you require assistance enabling this feature, please note we are available 24/7 to help you.

Pacific Customs Brokers will continue to communicate with CBSA on their system's outage and update this notification as new information emerges. Once operational, this message will no longer appear on our website.