Canada Border Services Agency (CBSA)

June 4, 2020

Canada Border Services Agency (CBSA) is currently experiencing a systems delay.

Who is this affecting? Every shipment entering Canada regardless of the Customs Broker.

What does this mean? Please be aware that CBSA can accept shipment entry requests into Canada but they are experiencing delays in sending Brokers back response messages.

When will my shipment be cleared for entry? CBSA is currently working on this delay and will advise once resolved.

What do I need to do? Please ensure we have received your shipment documentation by entering your Cargo number into the PARS Lookup above to learn the most up-to-date status. To receive a text message the moment your shipment is accepted for entry, enter a desired phone number or email address in the Receive Notifications at: field. If you require assistance enabling this feature, please note we are available 24/7 to help you.

Pacific Customs Brokers will continue to communicate with CBSA on their system's delay and update this notification as new information emerges. Once optimal processing times resume, this message will no longer appear on our website.