Canadian Food Inspection Agency (CFIA)

May 15, 2020

Please be advised during the upcoming statutory holiday (May 18th, 2020), the NISC’s service hours will remain from 7:00 AM to 3:00 AM (Eastern Standard time) but its telephone lines (1-800-835-4486 and 1-877-493-0468) will not be monitored from 6:00 PM EST on May 15th to 7:00 AM EST on May 19th. If you require assistance from NISC during this period, please email  

Who will this affect? This will affect all shipments coming into Canada that require CFIA.
What does this mean? Pacific Customs Brokers can receive and submit your shipment release request to CBSA and CFIA, but can not contact CFIA via phone for any status updates.
What do I need to do? Submit your documents in as early as possible to expedite the customs clearance.

Pacific Customs Brokers will continue to work with CFIA. Once operational, this message will no longer appear on our website.