Fax Outage

April 24, 2019

Pacific Customs Brokers and PCB Freight Management are currently experiencing a fax line outage.

Who is this affecting? Anyone trying to contact us on all telephone numbers.

What does this mean? All services are ALL still operational and all service requests can be processed provided they are submitted to us via the fax numbers and emails provided below.

What do I need to do? Submit your service request by email or the fax numbers listed below to:

For Canadian Customs release requests email to pars@pcb.ca or fax to 604-538-3984 or 604-538-8006 Toll Free 877-538-1166 or 800-663-8573

For U.S. Customs release requests email to operations@pcbusa.com or fax to 604-538-3984 or 604-538-8006 Toll Free 877-538-1166 or 800-663-8573 ****Must have cover page clearly stating this is PAPS/U.S. shipment request *******

For Southbound BorderPro/EManifest requests email to ace@borderpro.ca or fax 604-538-3984 or 604-538-8006 Toll Free 877-538-1166 or 800-663-8573 ****Must have cover page clearly stating this is eManifest shipment request.

For Northbound BorderPro/EManifest requests email to aci@borderpro.ca or fax 604-538-3984 or 604-538-8006 Toll Free 877-538-1166 or 800-663-8573 ****Must have cover page clearly stating this is eManifest shipment request.

For Freight Management service requests email to rates@pcbfreight.com or fax to 604-538-1530

For Customs release requests, please ensure we have received your shipment documentation by entering your tracking number into the PARS or SCN Lookups available on our websites to learn the most up-to-date status. To receive a text message the moment your shipment is accepted for entry, enter a desired phone number or email address in the Receive Notifications at: field. If you require assistance enabling this feature, please note we are available 24/7 to help you.

We are working with our phone line provider on system maintenance. We apologize for any inconvenience this may cause. Once operational, this message will no longer appear on our website.