Who is this affecting? Every shipment entering Canada, in which Pacific Customs Brokers is the designated service provider. No other services such as eManifest filings are being affected.
What does this mean? Please be aware that Pacific Customs Brokers can receive your shipment release request but may not be able to process it during the hours of 7PM - 10PM.
When will my shipment be cleared for entry? Our IT team is working diligently towards a resolution and release services will be restored shortly.
What do I need to do? Please ensure we have received your shipment documentation by entering your Cargo, BACF or PARS number into the PARS Lookup above to learn the most up-to-date status. To receive a text message the moment your shipment is accepted for entry, enter a desired phone number or email address in the Receive Notifications at: field. If you require assistance enabling this feature, please note we are available 24/7 to help you.
We apologize for the delay in processing your shipment and will continue working diligently to restore our operating system.