Jan Brock
Most importers know that it can be a nightmare navigating the requirements of Canada Border Services Agency (CBSA) and other Participating Government Agencies (PGAs) when importing goods into Canada. However the red tape gauntlet becomes even more dreadful with systems outages. When most government agencies now require importers to submit release requests electronically, outages can add costs for importers. Although these agencies understand that for every minute the movements of goods are delayed, the importer expends another dollar. What will always ring true is that importing is a privilege, not a right, and outages are part and parcel.
November 3, 2021