10 Questions To Ask When Selecting A Customs Broker

Whether your company has just entered into the world of international trade, or you are already there and are assessing your options regarding your service providers, you will inevitably have to make some decisions regarding your customs brokerage services. Although this would seem like a fairly simple decision, not all customs brokers provide the same services and they can play a key role in the long term success of your company. While it is true that all customs brokers facilitate the release of your goods through Customs, in many cases this is a very automated function and the extent of the service offering. As the rules and regulations of importing goods are complex and always changing, your company is best served by aligning itself with an international trade expert.

Canada Border Services Agency and U.S. Customs and Border Protection regulations clearly hold the importer of record responsible for the accuracy of their customs declarations, reporting and record keeping. Errors and omissions can be extremely costly and because of this, it is always best to look for a customs broker with expertise in international trade to be your partner. In addition to setting up the clearance/release of your goods through Customs, your customs broker should also provide information and advice relative to proper coding under the Harmonized Tariff, valuation, Free Trade Agreements and proper record keeping to name just a few.

Why Should You Work With A Customs Broker?

Guidelines To Help You Assess The Services Of A Customs Broker

As you conduct your research on a potential customs broker and their service offerings, the following are some guideline questions that will help you assess a professional service provider:

  1. What are your hours and days of operation and who answers my questions outside of regular work hours?
  2. Can you provide me with information regarding and whether or not my goods can enter duty free?
  3. Do you advise on how my company can ensure proper compliance with Customs regulations and record keeping requirements?
  4. Can you assist me with information on new product purchases to determine if there are any additional duties that I may not be aware of and/or report to other government departments?
  5. Are you able to provide services for importing and exporting?
  6. Can you arrange transportation for my goods: air, ocean, ground, rail and/or courier?
  7. Will you review previous customs entries to determine potential exposure to additional duties and/or penalties?
  8. Can you assist with corrections, duty drawbacks to customs entries?
  9. How do you communicate with your clients? If I call with questions, will a live person answer or will I reach an automated phone system?
  10. Do you offer Electronic Data Interchange (EDI) and on-line documentation capabilities?
6 Factors to Consider When Choosing a Customs Broker

These are just a few key questions that can assist you in selecting the right customs broker for you. Ultimately, you should feel comfortable that your customs broker has the expertise your company needs to be successful in international trade.

Pacific Customs Brokers specializes in Canadian & U.S. customs brokerage. We welcome your questions on this topic in our comments section below. If you are importing or exporting goods into Canada or the USA and need assistance, please contact us.

Customs Broker Services
Share this post
About Author
Cherie Storms
CCS (CA & US), CTCS, CBSA Prof. Designate

Cherie Storms is the Canadian Operations Manager with PCB Customs Brokers, with over 18 years in international trade operations and regulatory experience. Since joining the company in 2007, she has become an Executive Board Member for the Canadian Customs Brokers Society, BC Region, and spoke at the Women in Transportation Annual General Meeting in 2010 regarding her experience running international logistics for the Vancouver 2010 Winter Olympics. Cherie is a member of CSCB's National Commercial Operations and eManifest Committee and sits on the Canadian Society of Customs Brokers' Board of Directors. In 2020, Cherie received the Emerging Leader award in the annual Surrey Board of Trade, Surrey Women in Business Awards. In her off time, Cherie is a motorsports driver for the Shift Up Now racing team, SCCA and CACC Women on Track Leader, racing tracks in Daytona and Indianapolis. With multiple championships, Cherie is a leader in the Jr Ambassador Program, encouraging young girls to excel in motorsports. Cherie has spoken at many seminars on the importance of trade compliance. She is currently enrolled in the British Columbia Institute of Technology (BCIT) Business Management Program to become an international trade lawyer.

While we strive for accuracy in all our communications, as the Importer of Record it is incumbent upon your company to ensure that you are aware of the requirements under the new regulations so that you maintain compliance as always.