About Us

Our mission, vision and commitment to you

You Can Import Into Canada

All of your international trade problems, solved in one place

Our Mission

Provide you with the most compliant and client service driven international trade services.

Our Vision

Solve your tough trade problems with compliant trade solutions, and communicate opportunities.

Our Commitment

Be there for you 24/7. You can trust us to be responsible and reliable with your international trade endeavors.

30000+

Happy Clients

65+

Years in Business

300

Customs
Professionals

80%

Professional
Designates

Our History

Pacific Customs Brokers Ltd. is your trusted customs expert specializing in international trade with roots dating back to 1954.

The company was founded on one simple principle: serve the client well. Back then, our clients were other customs brokers that needed paper entries at ports they did not have a physical location. In those early years, we were often given shipment release requests that other brokers were less inclined to process. This meant that our founding team members dealt with the most complicated, lengthy, time-constrained entries. This created our problem-solving and adversity-facing culture of getting any job done compliantly.

Today, thousands of importers just like you, employ us to import their goods into Canada and the U.S. Our services have grown to include freight management, trade advisory and a comprehensive learning center.

If you have complicated trade problems, you can trust us to provide you with solutions. Our expertise is what makes us special, and you happy.

Fun Facts

No phone automation. No voicemail.

Remember the days when people would talk to each other? Face-to-face, over the phone, or across the yard to your neighbor?

Remember when you called a store and a person would answer, and connect you to someone who could provide you with the answer you were looking for?

Remember when you did not have to press 1, then 4, then 7, then 0, just to be placed on hold until the next representative was available?

If it is important to you, it is import to us.


That is why you do not have to answer to a robot. When you call, we answer. You will always have a voice to talk to thanks to our 24/7/365 access to expertise, support and service.

Our first office was in an abandoned Hudson's Bay Trading Post.

The geographical location in which we began the company was comprised of a whole lot of farmland, very few buildings and a busy border crossing. There were not many options to open an office. Therefore, we began our future utilizing a relique of Canada’s trading past. Although we no longer operate out of that abandoned Hudson’s Bay Trading Post building, a part of its history is reflected in our newsletter: The Trading Post.

Our logo represents more than just a name.

Our company's heritage is reflected by the ‘Flying P’ in our logo. The curved nature of the ‘P’ signifies our Pacific Northwest coastal heritage of the Pacific Ocean.

Testimonials

Pacific Customs Brokers has been an excellent business partner for the past several years. We have worked together on complex customs projects and moves, established a network of excellent broker agents, and improved our overall compliance in our technical and corporate shipping. PCB has delivered more than promised, always fully accessible and providing responses tailored to our 24/7/365 needs. More importantly, you have always recommended the solutions that were in our best interests, saving us time and money. Your team has been prompt, knowledgable and willing to go the extra mile for us. Our businesses are dynamic, to say the least, and the way PCB is able to flex when our needs change 'on the fly' really is key to our joint successes.