"Pacific Customs Brokers has been an excellent business partner for the past several years. We have worked together on complex customs projects and moves, established a network of excellent broker agents, and improved our overall compliance in our technical and corporate shipping.
PCB has delivered more than promised, always fully accessible and providing responses tailored to our 24/7/365 needs. More importantly you have always recommended the solutions that were in our best interests, saving us time and money. Your team has been prompt, knowledgeable and willing to go the extra mile for us. Our businesses are dynamic, to say the least, and the way PCB is able to flex when our needs change 'on the fly' really is key to our joint successes."
"It is with pride and pleasure that we pass on the commendations of the International Olympic Committee, the International Paralympic Committee, Broadcasters and Press Agencies, the National Olympic Committees and the National Paralympic Committees on the success of the Logistics program for the Vancouver 2010 Olympic and Paralympic Winter Games. This success would not have been possible without the contribution and excellence demonstrated by Pacific Customs Brokers.
Your team has gone over and above to deliver the highest level of service to our collective clients. Events of the size and scale of an Olympic Games require flexibility and skill to overcome the many challenges associated with concentrating such a huge undertaking into a short span of time. You should take pride in the abilities and attitude demonstrated by your team and in the professionalism demonstrated by Pacific Customs Brokers in the delivery of services to VANOC and the many and varied client groups of the Games.Thank you for your significant dedication and contribution to the success of the Vancouver 2010 Olympic and Paralympic Winter Games."
Grant Earnshaw, Director, Material Logistics & Tony Beck, Director, Logistical Operations
"Over the past 10 years, the team at Pacific Customs Brokers Ltd. (“PCB”) has been [our] exclusive customs broker.
At all hours of the day and night, the PCB team has gone above and beyond for us dealing with every foreseeable (and unforeseeable) issue the arose in clearing our imports and exports. The staff have been professional, timely, technically accurate in addressing tariff rulings, and providing valuable insight to keep [us] ahead of [our][ competition.
It is without hesitation that I highly recommend Pacific Customs Brokers Ltd. to anyone seeking a professional and personable customs broker."
"Our business of the consolidation, distribution and transportation of fresh cut flowers and floral products is a challenging one. Over a year ago we began transitioning existing customers and any new Canadian customers over to Pacific Customs Brokers to handle details of clearing their products primarily at the border in Blaine, WA. Not only are our personal efficient, reliable and knowledgeable but also a pleasure to interact with on a daily basis.
Knowing that we can reach your company at any time of the day, seven days a week for problem resolution is a critical component to the success of the growth and outstanding service perspective customers of Pacific Customs Brokers."
"I have been working in partnership with PCB for over a year now. Their service is second to none. Whenever we have struggles on our end, PCB is there on the phone, no recorded messages, no wait times, your questions are answered immediately. In most cases, they even call the next day to make sure we don’t have any other questions.
I have called PCB numerous times when they were not even our broker, and they STILL answered questions. This alone is what made me make the switch. I have four stores in theVancouver market, with more coming, and with PCB as my business partner, we have noWorries.
Recently, one of my other distribution centers was struggling with their own broker. I introduced them to PCB, and they made the switch within weeks. PCB offers the kind of customer service you don’t get in bigger companies any more, and it’s very much appreciated by me and my team."
"PCB sent down part of their Operations staff to train my team members when we switched from our old broker. They stayed with us for hours answering all questions, and offering suggestions to make things easier on our end.
I speak of PCB highly every chance I get. Switching to PCB was one of the best business decisions I have ever made, and would make it again in a second!"
"We switched to PCB at the end of last summer, and I have to say that I am so glad I made that decision... Any broker can put entries through, but when the chips are down, and we need help, your team is there for us... and I can't thank you enough."
"I want to express my gratitude to you and your entire team for making my shipment this weekend a success, despite some incredible challenges created by the ultimate consignee. You and your entire team are professional, efficient and extraordinarily customer-service oriented. Your ability to problem solve is amazing. Thank you again."