Live Receptionist Vs. Phone Automation
In today's wonderful world of technology one could debate the pros and cons. Take for example; phone voice and messaging automation. At some point or another we have all experienced the frustrations with voice automation.
Who hasn't been confused by voice prompts and transferred to the wrong service, department or operational person. Have you ever selected the wrong phone key prompt and been returned to beginning to start all over again? Have you spent considerable amounts time just waiting to hear from a live person to speak? In the case of an urgent shipment, how comfortable are you with leaving a recorded message to a voice mail? Technology definitely has its pros and cons but in this business... border delays can cost your business big bucks.
As a client of Pacific Customs Brokers, you will never struggle with these challenges again. We chose not to have that option and instead we have industry trained receptionists answering your calls 24 hours a day. Trained to redirect your calls to the appropriate operational person and in the case of urgent shipments, the receptionist will only release your call to a live person.
Wouldn't it give you peace of mind knowing that the delayed 3:00 a.m. shipment will be handled by the 24/7 customs broker with no phone automation?