Learn about Pacific Customs Brokers commitment to flattening the curve while limiting service disruption

Our Commitment

To Our Communities

Since the onset of the outbreak, Pacific Customs Brokers (CA & US), and PCB Freight Management, collectively “PCB”, continue to carefully monitor the progression of the virus and are closely following the advice of our local public health authorities. Following their prescribed recommendations we have implemented numerous changes in our offices to focus on our highest priority—the health and safety of our staff, communities, and our Nations.

To Our Staff

Taking the advice of our public health authorities and to ensure the continuity of our businesses we have taken the following precautions.

  1. Work-from-home assignments for able staff
  2. Physical distancing procedures and stations at all locations
  3. Conversion of in-person client/personnel appointments to virtual meetings
  4. Restriction or complete suspension of all business travel
  5. Ongoing updates to health and safety recommendations set forth by the WHO and local health authorities
  6. Mandatory 14-day self-isolation requirements staff returning from personal travel
  7. Mandatory 14-day self-isolation requirements, resources and procedures for staff exhibiting signs of illness
  8. Complete migration to paperless with a client/vendor outreach to limit the exchange of hard copy paperwork coming in/out of our offices (e.g. invoices, cheques, statements, etc.)

To Your Business

As your Customs Broker and/or Freight Forwarder, we do not take for granted the essential role we play in the movement of your commercial goods across international borders and thus, as long as you need us, we will be here for you. Our business continuity plan has grown to include the expansion of our offices and IT server space in different cities to ensure all services remain undisrupted in the event that a location becomes compromised. Undoubtedly, it is anything but business as usual for all of us, but rest assured that we are open, and will remain open to serve your commercial import, export, transportation, warehousing and carrier needs 24/7.

Moving Forward

With over 65 years in business, together we have weathered many storms and we are hopeful that this crisis will prove no different.

Through the strength of our agents, carrier networks and our relationships with various government agencies we are able to closely monitor the total supply chain and commit to keep you informed as necessary.

We recognize the stress and concern this pandemic continues to raise both internally and externally so we thank you sincerely for your patience during these extraordinary times as we work tirelessly to ensure the health and safety of our people while maintaining our premium service to those that depend on us, you, our client. For as long as you need us, we will be here for you always.

Thank you for your business and above all else, stay safe.


Greg Timm


Pacific Group of Companies

Get Customs Brokerage Assistance

Need assistance?

Fill out the form below and a member of our Client Services team will contact you to get started.